Effective Date: May 28, 2025
This Privacy Policy describes how Ridocabs (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our mobile applications for drivers and users (the “App”) and our website located at ridocabs.com (the “Website”).
1. Information We Collect
We collect information about you in various ways when you use our App and Website.
a. Information You Provide Directly:
- Account Information: When you create an account, we collect your name, email address, phone number, password, and profile picture.
- Driver Information: If you are a driver, we collect additional information such as your driver’s license details, vehicle registration, insurance information, background check results (where permitted by law), and payment information.
- User Information: If you are a user, we may collect your saved locations (e.g., home, work) and preferred payment methods.
- Communications: When you communicate with us (e.g., customer support, feedback), we collect the content of your communications.
- Payment Information: If you make payments through the App, we collect payment card details or other payment method information. This information is securely processed by our third-party payment processors, and we do not store your full payment card details on our servers.
b. Information We Collect Automatically:
- Location Information: We collect precise or approximate location information from your mobile device when you use the App, particularly when a ride is requested or in progress. This is essential for matching drivers with users, facilitating navigation, and ensuring safety. You can enable or disable location services through your device settings, but disabling them may limit the functionality of the App.
- Transaction Information: We collect details related to your rides, including the date and time of the service, distance traveled, fare charged, and payment method used.
- Device Information: We collect information about the device you use to access our App and Website, including the hardware model, operating system and version, unique device identifiers, mobile network information, and crash data.
- Usage Information: We collect information about how you use our App and Website, such as the features you use, the pages you view, and the time spent on the App and Website.
- Log Information: When you access our App or Website, our servers automatically record certain log file information, including your IP address, browser type, referring URLs, and pages viewed.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your browsing activity, personalize your experience, and analyze usage patterns. You can manage your cookie preferences through your browser settings.
c. Information We Collect from Third Parties:
- Background Checks: For drivers, we may obtain background check information from third-party service providers, where permitted by law.
- Payment Processors: We receive transaction information from our third-party payment processors.
- Social Media: If you link your Ridocabs account with a social media service, we may receive information from that service (e.g., your public profile information).
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: To operate, maintain, and provide the features and functionality of the App and Website, including matching drivers with users, facilitating rides, processing payments, and improving our services.
- Personalization: To personalize your experience, such as remembering your preferences and providing customized content.
- Communications: To communicate with you about your account, rides, updates, promotions, and customer support inquiries.
- Safety and Security: To ensure the safety and security of our users and drivers, including verifying identities, detecting fraud, and enforcing our terms of service.
- Research and Analytics: To understand how users interact with our App and Website, analyze trends, and perform research to improve our services.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
- Marketing and Promotions: To send you marketing communications and promotional offers that we believe may be of interest to you. You can opt-out of receiving marketing communications at any time.
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Between Drivers and Users:
- For Users: Your first name, profile picture (if provided), pickup and drop-off locations, and estimated time of arrival are shared with the driver to facilitate the ride.
- For Drivers: Your first name, profile picture, vehicle make and model, license plate number, and current location (during an active ride) are shared with the user for identification and tracking purposes.
- Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, background checks, data analysis, hosting, customer support, and marketing. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Affiliates: We may share information with our current and future affiliates (companies under common control and ownership with Ridocabs).
- Legal and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing.
4. Your Choices and Rights
You have certain choices and rights regarding your information:
- Account Information: You can review and update your account information through the App or Website settings.
- Location Information: You can enable or disable location services through your device settings. However, disabling location services may impact the functionality of the App.
- Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by adjusting your notification settings in the App.
- Cookies: You can manage your cookie preferences through your browser settings.
- Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.
- Deletion: You may request the deletion of your account and personal information, subject to certain legal obligations and legitimate business interests.
- Data Portability: In some jurisdictions, you may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact information provided below.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Children’s Privacy
Our App and Website are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.
7. International Data Transfers
Your information may be transferred to and stored in countries outside of your country of residence, where data protection laws may differ. By using our App and Website, you consent to the transfer of your information to these countries.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website and App, and by updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Ridocabs
Email : care@ridocabs.com
Phone: +91-7070703855
Address: Patuaha, Saharsa, Bihar 852202